Tuesday, August 31, 2021

g-f(2)463 THE BIG PICTURE OF THE DIGITAL AGE (8/31/2021), Forbes, Better Together: Striking The Balance Between Artificial And Human Intelligence

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"g-f" fishing of golden knowledge (GK) of the fabulous treasure of the digital age, Artificial intelligence (8/31/2021)  g-f(2)426 

Opportunity, Better Together: Striking The Balance Between Artificial And Human Intelligence, Forbes
  • There will always be a place for both human and machine intelligence in successful AI deployment because what comes naturally to people, like interpersonal skills and judgment, is difficult for machines — while analyzing mountains of data at scale is nearly impossible for people.
  • Today, many companies leverage some combination of the two.
  • The real power of AI comes from its synergy with people. By understanding the respective strengths of AI and people, businesses can unlock unprecedented efficiency and scale while maintaining the human touch that customers crave. 
          Lesson learned, AI is seemingly everywhere, Forbes
          • The past decade saw artificial intelligence (AI) advance by leaps and bounds. From the birth of Alexa to its application in vaccine development, AI has radically altered our personal and professional lives. 
          • Now, it’s seemingly everywhere — including in travel apps, streaming services, parking garages and delivery robots.
          Opportunity, Four strategies for blending artificial and human intelligence to unlock the full potential of both, Forbes
            1. Recognize that AI doesn’t work all on its own. 
            2. Don’t be afraid to challenge conventional thinking about the need for humans in certain roles.
            3. Augment without over-automating.
            4. Know when it’s time to recalibrate.

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                  Key stats
                  • In a 2018 PwC study, 82% of top-performing companies reported paying close attention to the human experience with digital and tech. 
                  • Today, efficiency and convenience are top priorities for customers, according to the aforementioned PwC report.
                  • The same survey found that 76% of people are comfortable with hospitals using AI-powered disinfectant robots, and 66% are comfortable seeing a robot at the grocery store for functions like cleaning up spills or restocking shelves. 
                  • PwC found that 64% of U.S. consumers feel companies have lost the human touch in customer experience. 
                  • In fact, according to a recent survey conducted by 3GEM on behalf of SnapLogic (via VentureBeat), 81% of employees believe AI improves their overall performance at work. 

                  Some relevant characteristics of this "genioux fact"

                  • Category 2: The Big Picture of the Digital Age
                  • [genioux fact deduced or extracted from Forbes]
                  • This is a “genioux fact fast solution.”
                  • Tag Opportunities those travelling at high speed on GKPath
                  • Type of essential knowledge of this “genioux fact”: Essential Analyzed Knowledge (EAK).
                  • Type of validity of the "genioux fact". 

                    • Inherited from sources + Supported by the knowledge of one or more experts.


                  ABOUT THE AUTHORS

                  James Freeze

                  Forbes Councils Member

                  James Freeze is the Chief Marketing Officer at Interactions, the largest standalone AI company in the world, where he oversees all aspects of communications, sales and marketing. With a passion for helping brands connect with their customers in a meaningful way, he’s always thinking about how companies can deploy cutting-edge technologies to better anticipate and meet customer needs. Prior to joining Interactions, James served as CMO at enterprise technology companies including Aspect Software, Crossbeam Systems, 3Com. Before that, he was CMO at Genuity, where he led the company to one of the top ten technology IPOs of all time.  

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