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Opportunity, Platform technology in a new model for transformation, HBR

Platform technology changed all by making application specification and code generation trivial. But as a result, businesses of all sizes have had to rediscover the import of the human element in doing business and how to make the software that supports our most important business processes — how we deal with customers.
In the end, the software platform’s ability to function as a container for business can transform even the most traditional business by giving it new insights about how to best satisfy customers.

Alert, Today’s technologies bring a new urgency to the old promises

While the ideas are hardly new — industry experts have been pointing to their importance for decades — today’s technologies bring a new urgency to the old promises. They are so integral to how we run our businesses that it’s almost impossible for executives to run their companies today without closely monitoring the information that modern systems spew.

Alert, Many employees dislike the software tools they work with

A recent survey of more than 500 inside sales professionals that we conducted sheds light on why.
Workers told us that they routinely keep as many as eight screens or windows open at once to capture and source the data needed to do their jobs in sales, marketing, and service.
When we asked them to compare the onerousness of using their software with other less-than-pleasant activities such as waiting in line at the DMV, jury duty, arguing with their significant others, or even cleaning the bathroom, an aggregate 66% preferred any of those activities over using their front office systems.
Significantly, customer relationship management (CRM) suites only ranked fifth in popularity compared to general purpose social media, email, and word processing systems.

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The big picture of the digital age
Opportunities those travelling at high speed on GKPath

Opportunity, Platform technology in a new model for transformation, HBR

Platform technology changed all by making application specification and code generation trivial. But as a result, businesses of all sizes have had to rediscover the import of the human element in doing business and how to make the software that supports our most important business processes — how we deal with customers.
In the end, the software platform’s ability to function as a container for business can transform even the most traditional business by giving it new insights about how to best satisfy customers.

Alert, Today’s technologies bring a new urgency to the old promises

While the ideas are hardly new — industry experts have been pointing to their importance for decades — today’s technologies bring a new urgency to the old promises. They are so integral to how we run our businesses that it’s almost impossible for executives to run their companies today without closely monitoring the information that modern systems spew.

Alert, Many employees dislike the software tools they work with

A recent survey of more than 500 inside sales professionals that we conducted sheds light on why.
Workers told us that they routinely keep as many as eight screens or windows open at once to capture and source the data needed to do their jobs in sales, marketing, and service.
When we asked them to compare the onerousness of using their software with other less-than-pleasant activities such as waiting in line at the DMV, jury duty, arguing with their significant others, or even cleaning the bathroom, an aggregate 66% preferred any of those activities over using their front office systems.
Significantly, customer relationship management (CRM) suites only ranked fifth in popularity compared to general purpose social media, email, and word processing systems.

Category 2: The Big Picture of the Digital Age

[genioux fact deduced or extracted from HBR]

This is a “genioux fact fast solution.”

Tag Opportunities those travelling at high speed on GKPath

Type of essential knowledge of this “genioux fact”: Essential Analyzed Knowledge (EAK).

Type of validity of the "genioux fact".