Monday, March 20, 2023

g-f(2)1007 THE BIG PICTURE OF THE DIGITAL AGE (3/20/2023), HBR, Using Technology to Create a Better Customer Experience





ULTRA-condensed knowledge


"g-f" fishing of golden knowledge (GK) of the fabulous treasure of the digital age, The New World, The potentially disruptive digital transformation, CX


VIRAL IMAGE





Opportunity, Lessons learned, HBR

🎯EXCEPTIONAL GK Container


    genioux, HBR Fact: Using Technology to Create a Better Customer Experience

    Current CX Fact: The last few years have been characterized by an overwhelming amount of change for customers and marketplaces. From supply chain shortages to shifts in customer channel preferences, organizations have struggled to catch up and keep pace with customers’ evolving needs and expectations.

    CX Fact: Disruptions have required all types of organizations to engage their target customers in new ways with digital technology — from online car shopping to leveraging self-service, digital has become ingrained in the customer experience (CX).

    Foundational CX Fact: Compelling customer experiences — physical or digital or both — start with compelling customer understanding. When we understand customers well enough, it gives us the ability to connect with them on a deeper level, even in small ways. We have to strive to challenge our beliefs about what customers, and now employees, want in an experience.

    CX Fact: Exceptional customer experiences are not about knowing every detail about your customers, it’s about knowing what your customers do, and why they do it. Demonstrate that you understand how to help them be successful and confident at pivotal moments in their journey.

    CX Fact: It is about context, not technology. As business leaders, you have the power to influence this change.




    Genioux knowledge fact condensed as an image



    Extra-condensed knowledge



    The big picture of the digital age is knowledge that illuminates exceptional opportunities, relevant lessons learned, complex risks, significant challenges, key warnings, multiple threats and "positive" and "negative" disruptions.
    • Brands strive to meet customer expectations by optimizing their customer journeys, but these efforts cannot produce the desired results if they are driven by what gets customers to click and convert rather than what drives longer-term satisfaction, loyalty and retention.
    • Here’s how they can get there.
      • Start With What Customers Crave
      • The Recipe For Delivering A Compelling Customer Experience
        • Enterprises must organize for compelling customer experiences along two key themes, or essential ingredients: 1) customer understanding and empathy and 2) total experience.
      • Measuring CX: One Size Does Not Fit All
        • You can’t declare your CX efforts compelling without proper measurements in place, which should reflect your company’s and customers’ goals.


    Condensed knowledge


    "genioux facts", the programme on "MASTERING THE BIG PICTURE OF THE DIGITAL AGE”, builds GKPath digital freeway to accelerate everyone's success.

    "GKPath" is the free digital highway where there is no speed limit to grow.  GkPath is paved with blocks of golden knowledge.
    • Golden Knowledge (GK) illuminates the paths that lead to your greatness and to making a better world for all.
    • Golden Knowledge (GK) links the paths that lead to greatness and the construction of a better world for all.
    • When you travel The Golden Knowledge Path (GKPath), aware of how extraordinarily wonderful your brain is, how it can change, you understand why the focus of this programme is twofold on the transfer of essential golden knowledge and on teaching people to think.


    References




    ABOUT THE AUTHORS



    Leah Leachman 


    Leah Leachman is a Director Analyst in the Gartner Marketing Practice who speaks at the annual Gartner Marketing Symposium/Xpo™, advising clients on customer experience and how to drive customer loyalty, retention, and advocacy.


    Don Scheibenreif


    Don Scheibenreif is a Distinguished VP analyst in the Gartner IT Leaders Practice and co-author of the book “When Machines Become Customers.”



    Some relevant characteristics of this "genioux fact"

    • BOMBSHELL KNOWLEDGE
    • Category 2: The Big Picture of the Digital Age
    • [genioux fact deduced or extracted from HBR]
    • This is a “genioux fact fast solution.”
    • Tag Opportunities to those travelling at high speed on GKPath
    • Type of essential knowledge of this “genioux fact”: Essential Analyzed Knowledge (EAK).
    • Type of validity of the "genioux fact". 

      • Inherited from sources + Supported by the knowledge of one or more experts.



    References


    “genioux facts”: The online programme on "MASTERING THE BIG PICTURE OF THE DIGITAL AGE”, g-f(2)1007, Fernando Machuca, March 20, 2023, blog.geniouxfacts.com, geniouxfacts.com, Genioux.com Corporation.


    ABOUT THE AUTHORS


    PhD with awarded honors in computer science in France

    Fernando is the director of "genioux facts". He is the entrepreneur, researcher and professor who has a disruptive proposal in The Digital Age to improve the world and reduce poverty + ignorance + violence. A critical piece of the solution puzzle is "genioux facts". The Innovation Value of "genioux facts" is exceptional for individuals, companies and any kind of organization.




    The 100 most recent "genioux facts"


    • Some relevant and recent "genioux facts" from the g-f golden knowledge pyramid to master the big picture of the digital age. 
      1. g-f(2)1006 THE BIG PICTURE OF THE DIGITAL AGE (3/19/2023), Quanta magazine, The Unpredictable Abilities Emerging From Large AI Models
      2. g-f(2)1005 THE BIG PICTURE OF THE DIGITAL AGE (3/19/2023), Bloomberg, Google Is Making Breakthroughs Much Bigger Than AI
      3. g-f(2)1004 THE BIG PICTURE OF THE DIGITAL AGE (3/18/2023), The g-f New World News (3/17/2023, 2)
      4. g-f(2)1003 Lighthouse of the big picture of the digital age (3/17/2023), Your growth skyrockets with three addends: UAI + AI + PDT
      5. g-f(2)1002 THE BIG PICTURE OF THE DIGITAL AGE (3/16/2023), NYT, Microsoft and Google Unveil A.I. Tools for Businesses
      6. g-f(2)1001 THE BIG PICTURE OF THE DIGITAL AGE (3/16/2023), geniouxfacts, Search engines are fabulous “co-pilots” for looking for GOLDEN KNOWLEDGE
      7. g-f(2)1000 THE BIG PICTURE OF THE DIGITAL AGE (3/15/2023), geniouxfacts, Knowledge is GOLD!
      8. g-f(2)999 THE BIG PICTURE OF THE DIGITAL AGE (3/14/2023), geniouxfacts, Brilliant strategic move by Google making visible an arsenal of benefits with its AI
      9. g-f(2)998 THE BIG PICTURE OF THE DIGITAL AGE (3/14/2023), NYT, 10 Ways GPT-4 Is Impressive but Still Flawed
      10. g-f(2)997 THE BIG PICTURE OF THE DIGITAL AGE (3/14/2023), geniouxfacts, Generative AI will democratize all kinds of content creation
      11. g-f(2)996 THE BIG PICTURE OF THE DIGITAL AGE (3/13/2023), geniouxfacts, Fast valuation of the gold of "The g-f New World News (3/13/2023, 3)"
      12. g-f(2)995 THE BIG PICTURE OF THE DIGITAL AGE (3/13/2023), geniouxfacts, 100 Golden Knowledge Juices From 10 Issues Of "The g-f New World News"
      13. g-f(2)994 THE BIG PICTURE OF THE DIGITAL AGE (3/12/2023), geniouxfacts, Extremely rare gold of "The g-f New World News (2/27/2023, 3)"
      14. g-f(2)993 THE BIG PICTURE OF THE DIGITAL AGE (3/12/2023), geniouxfacts, Fast valuation of the gold of "The g-f New World News (3/8/2023, 2)"
      15. g-f(2)992 THE BIG PICTURE OF THE DIGITAL AGE (3/11/2021), geniouxfacts, Valuing the gold of "The g-f New World News (3/10/2023, 3)"
      16. g-f(2)991 THE NEW WORLD (3/10/2023), geniouxfacts, 10 Golden Knowledge (GK) Containers on Digital Transformation (DT)
      17. g-f(2)990 Lighthouse of the big picture of the digital age (3/10/2023), Your Personal Digital Transformation (PDT) is potentially disruptive!
      18. g-f(2)989 Lighthouse of the big picture of the digital age (3/10/2023), Digital transformation is becoming more potentially disruptive every day
      19. g-f(2)988 Lighthouse of the big picture of the digital age (3/9/2023), The "Positive Disruption: AI Revolution" has accelerated
      20. g-f(2)987 THE NEW WORLD (3/8/2023), WSJ, How Google Became Cautious of AI and Gave Microsoft an Opening
      21. g-f(2)986 Lighthouse of the big picture of the digital age (3/8/2023), The New World is mostly colonized by global tech leaders
      22. g-f(2)985 Lighthouse of the big picture of the digital age (3/8/2023), The fundamental CHALLENGE is to find the right balance between running and transforming!
      23. g-f(2)984 Lighthouse of the big picture of the digital age (3/8/2023), We are in the emerging new age of transformation
      24. g-f(2)983 Lighthouse of the big picture of the digital age (3/6/2023), THE NEW WORLD IS TRANSFORMATION
      25. g-f(2)982 THE g-f NEW WORLD (1/30/2023), geniouxfacts, Classified and unclassified “genioux facts” for a disrupted g-f New World
      26. g-f(2)981 THE NEW WORLD (7/10/2022), geniouxfacts, The story of Xi and Putin is that of two leaders with delusions of grandeur and LOSING STRATEGIES
      27. g-f(2)980 THE NEW WORLD (4/7/2022), geniouxfacts, How Xi or Putin, against all odds, reinvent themselves on the right side of history
      28. g-f(2)979 THE NEW WORLD (3/31/2022), geniouxfacts, Essential Fact 8: The New World Is the Expression of FREEDOM
      29. g-f(2)978 THE NEW WORLD (3/22/2022), Essential Fact 7: To win the transformation game China-Russia proposes TERROR
      30. g-f(2)977 THE NEW WORLD (3/20/2022), geniouxfacts, Essential Fact 6: In the marvelous New World there is no place for terrorism
      31. g-f(2)976 THE NEW WORLD (3/18/2022), geniouxfacts, Essential Fact 5: Disrupted in the New World, could autocratic Chinese rule be reinvented?
      32. g-f(2)975 THE NEW WORLD (3/17/2022), geniouxfacts, Essential Fact 4: Russian and Chinese autocratic governments have been disrupted in the New World
      33. g-f(2)974 THE NEW WORLD (3/16/2022), geniouxfacts, Essential Fact 3: China (Xi Jinping) has destroyed the trust of its best partners
      34. g-f(2)973 THE NEW WORLD (3/15/2022), geniouxfacts, Essential Fact 2: The people of Russia are fabulous, their autocratic rule is a disgrace
      35. g-f(2)972 THE NEW WORLD (3/15/2022), geniouxfacts, Essential Fact 1: The people of China are fabulous, not their autocratic government
      36. g-f(2)971 THE NEW WORLD (3/12/2022), geniouxfacts, Demonic China-Russia alliance sparked Putin's senseless war
      37. g-f(2)970 THE NEW WORLD NEWS (3/7/2022), geniouxfacts, The 10 most read "genioux facts" of the month
      38. g-f(2)969 THE NEW WORLD NEWS (3/7/2022), geniouxfacts, The 10 most read "genioux facts" of the week
      39. g-f(2)968 THE NEW WORLD (3/2/2022), geniouxfacts, How humans learned to value the price of freedom
      40. g-f(2)967 THE NEW WORLD (3/1/2022), geniouxfacts, Putin's war is the war of ignorance in the New World
      41. g-f(2)966 THE NEW WORLD NEWS (2/27/2022), geniouxfacts, The 10 most read "genioux facts" of the month
      42. g-f(2)965 THE NEW WORLD NEWS (2/27/2022), geniouxfacts, The 10 most read "genioux facts" of the week
      43. g-f(2)964 THE NEW WORLD NEWS (2/27/2022), Media, Putin's wise thing is to stop this senseless war
      44. g-f(2)963 THE NEW WORLD NEWS (2/26/2022), CNN + Fox Business, Putin's war was launched on a runway of lies
      45. g-f(2)962 THE NEW WORLD NEWS (2/24/2022), WSJ, Putin’s New World Disorder
      46. g-f(2)961 THE NEW WORLD (2/25/2022), geniouxfacts, Leaders who transcend do not live in vicious circles of ignorance
      47. g-f(2)960 THE NEW WORLD (2/24/2022), msn, TIME, Putin Wants Revenge Not Just Against Ukraine But the U.S. And Its Allies
      48. g-f(2)959 THE NEW WORLD (2/23/2022), geniouxfacts, The "g-f story" of how leaders prove their greatness in the New World
      49. g-f(2)958 THE NEW WORLD (2/23/2022), geniouxfacts, The "g-f story" of how Putin can overcome his vicious circle of ignorance
      50. g-f(2)957 THE NEW WORLD (2/22/2022), geniouxfacts, The "g-f story" of the fabulous treasure of the New World
      51. g-f(2)956 THE NEW WORLD NEWS (2/21/2022), geniouxfacts, The list of “genioux facts" of the day
      52. g-f(2)955 THE NEW WORLD (2/21/2022), WSJ, Why Apple, Amazon and Google Are Uniting on Smart-Home Tech: Matter Explained
      53. g-f(2)954 THE NEW WORLD (2/21/2022), HBR, In a Hybrid World, Your Tech Defines Employee Experience
      54. g-f(2)953 THE NEW WORLD (2/21/2022), MIT SMR, Creating Good Jobs
      55. g-f(2)952 THE NEW WORLD (2/21/2022), geniouxfacts, Exceptional Golden Knowledge (GK) by Stephen Covey: Work on your paradigms!
      56. g-f(2)951 THE NEW WORLD (2/21/2022), s+b, PwC, Leaders should revisit the works of three corporate culture pioneers
      57. g-f(2)950 THE NEW WORLD NEWS (2/20/2022), geniouxfacts, The 10 most read "genioux facts" of the month
      58. g-f(2)949 THE NEW WORLD NEWS (2/20/2022), geniouxfacts, The 10 most read "genioux facts" of the week
      59. g-f(2)948 THE NEW WORLD (2/19/2022), PwC, The "g-f story" of going beyond digital to win
      60. g-f(2)947 THE NEW WORLD (2/18/2022), PwC + s+b, Seven imperatives for moving beyond digital
      61. g-f(2)946 THE NEW WORLD (2/18/2022), MIT SMR, Top Performers Have a Superpower: Happiness
      62. g-f(2)945 THE NEW WORLD (2/18/2022), MIT SMR, Companies Are Making Serious Money With AI
      63. g-f(2)944 THE NEW WORLD NEWS (2/18/2022), geniouxfacts, The Golden Knowledge (GK) Accelerator Line for the Wise Colonization
      64. g-f(2)943 THE NEW WORLD (2/17/2022), The story of the New World in a single sentence
      65. g-f(2)942 THE NEW WORLD (2/16/2022), The Story of the New World in a “g-f KBP” Chart
      66. g-f(2)941 THE NEW WORLD (2/16/2022), The “g-f stories” to your greatness and to help build a much better world for all
      67. g-f(2)940 THE NEW WORLD NEWS (2/14/2022), geniouxfacts, The list of “genioux facts" of the day
      68. g-f(2)939 THE NEW WORLD (2/14/2022), Korn Ferry, Future of Work Trends in 2022: A new era of humanity
      69. g-f(2)938 THE NEW WORLD (2/14/2022), Korn Ferry, FUTURE OF WORK / THE GLOBAL TALENT CRUNCH
      70. g-f(2)937 THE NEW WORLD (2/14/2022), WSJ, The Technology That’s Helping Companies Thrive Amid the Supply-Chain Chaos
      71. g-f(2)936 THE NEW WORLD NEWS (2/14/2022), Bloomberg, U.S. Tech Firms Hunt for Cheap Home-Based Hires in Latin America
      72. g-f(2)935 Lighthouse of the big picture of the digital age (2/14/2022), g-f PDT: How to develop a “Growth Mindset”
      73. g-f(2)934 THE NEW WORLD NEWS (2/13/2022), geniouxfacts, The 10 most read "genioux facts" of the month
      74. g-f(2)933 THE NEW WORLD NEWS (2/13/2022), geniouxfacts, The 10 most read "genioux facts" of the week
      75. g-f(2)932 THE NEW WORLD NEWS (2/12/2022), geniouxfacts, The list of “genioux facts" of the day
      76. g-f(2)931 THE NEW WORLD NEWS (2/12/2022), WSJ, OpenSea’s NFT Free-for-All
      77. g-f(2)930 THE NEW WORLD (2/12/2022), MIT SMR, A Global Brand President’s View of the Future of Work
      78. g-f(2)929 THE NEW WORLD (2/12/2022), HBR, Skills-Based Hiring Is on the Rise
      79. g-f(2)928 THE NEW WORLD (2/12/2022), geniouxfacts, Golden knowledge (GK) to wisely resolve the current lose-lose situation between Russia and Ukraine
      80. g-f(2)927 THE NEW WORLD NEWS (2/11/2022), geniouxfacts, The list of “genioux facts" of the day
      81. g-f(2)926 THE NEW WORLD NEWS (2/11/2022), geniouxfacts, 10 Golden Knowledge (GK) Containers on Artificial Intelligence (AI)
      82. g-f(2)925 THE NEW WORLD (2/11/2022), strategy+business, Building a culture of learning at work
      83. g-f(2)924 THE NEW WORLD (2/11/2022), WHO, Ensuring artificial intelligence (AI) technologies for health benefit older people
      84. g-f(2)923 THE NEW WORLD (2/11/2022), yahoo!news, WWD, L’Oréal’s CEO Addresses Beauty Industry Transformation
      85. g-f(2)922 THE NEW WORLD NEWS (2/10/2022), geniouxfacts, The list of “genioux facts" of the day
      86. g-f(2)921 THE NEW WORLD (2/10/2022), PwC, Demystifying the metaverse
      87. g-f(2)920 THE NEW WORLD (2/10/2022), WSJ, Forget the Office—Salesforce Is Making a Wellness Retreat for Workers
      88. g-f(2)919 THE NEW WORLD NEWS (2/10/2022), geniouxfacts, 10 Golden Knowledge (GK) Containers on Metaverse
      89. g-f(2)918 THE BIG PICTURE OF THE DIGITAL AGE (2/10/2022), Media, Nathan Chen brilliantly won the Olympic gold his talent deserved
      90. g-f(2)917 THE NEW WORLD NEWS (2/9/2022), geniouxfacts, The list of “genioux facts" of the day
      91. g-f(2)916 THE NEW WORLD NEWS (2/9/2022), geniouxfacts, Free bet, do you know how to value golden knowledge (GK)?
      92. g-f(2)915 THE NEW WORLD (2/9/2022), Forbes, Why Do Startups Fail And Can We Create An AI Formula To Prevent Failure? An Interview With Harvard Business School Professor Tom Eisenmann
      93. g-f(2)914 THE NEW WORLD NEWS (2/9/2022), geniouxfacts, 10 Golden Knowledge (GK) Containers on Digital Transformation (DT)
      94. g-f(2)913 THE NEW WORLD NEWS (2/9/2022), geniouxfacts, 10 Golden Knowledge (GK) Containers on Artificial Intelligence (AI)
      95. g-f(2)912 THE NEW WORLD NEWS (2/9/2022), geniouxfacts, 10 Golden Knowledge (GK) Containers on Metaverse
      96. g-f(2)911 THE NEW WORLD NEWS (2/8/2022), geniouxfacts, 10 Golden Knowledge (GK) Containers on Digital Transformation (DT)
      97. g-f(2)910 THE NEW WORLD (2/8/2022), Accenture, Fjord Trends 2022: The new fabric of life
      98. g-f(2)909 THE NEW WORLD NEWS (2/7/2022), geniouxfacts, The list of “genioux facts" of the day
      99. g-f(2)908 THE NEW WORLD NEWS (2/7/2022), geniouxfacts, 10 Golden Knowledge (GK) Containers on Artificial Intelligence (AI)
      100. g-f(2)907 THE NEW WORLD NEWS (2/7/2022), geniouxfacts, 10 Golden Knowledge (GK) Containers on Metaverse
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