Friday, January 21, 2022

g-f(2)839 THE NEW WORLD (1/21/2022), WSJ, Explore the Top 250 Best-Managed Companies of 2021

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"g-f" fishing of golden knowledge (GK) of the fabulous treasure of the digital ageThe New World, The Best-Managed Companies (1/21/2022)  g-f(2)426 

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Explore the Top 250 Best-Managed Companies of 2021

  • The Management Top 250 ranking, developed by the Drucker Institute, measures corporate effectiveness by examining performance in five areas: customer satisfaction, employee engagement and development, innovation, social responsibility and financial strength. The ranking is based on an analysis of 34 data inputs provided by 14 third-party sources.
  • The five areas are weighted nearly equally in calculating a score that is the basis of the ranking. Not all data inputs are available for all companies in the ranking; companies are excluded from the ranking if fewer than two data inputs are available for any of the five areas.
  • Technology giants reign as America’s best-run companies.
    • The companies earning the highest marks in this year’s Management Top 250 ranking have capitalized on what is now a nearly two-year stretch of pandemic-driven economic upheaval that has changed the way people work and shop.
    • At the very top, Microsoft Corp. held on to its No. 1 spot in the annual ranking, which uses the principles of the late management guru Peter Drucker to identify the most effectively managed companies. Microsoft ranks no lower than sixth in four of the five main components of the overall ranking compiled by researchers at Claremont Graduate University’s Drucker Institute: employee engagement and development, innovation, social responsibility and financial strength. It is No. 261 in customer satisfaction among the 846 companies examined for this year’s ranking.
    • Inc. ranks second overall this year, followed in order by Apple Inc. and International Business Machines Corp. , with Intel Corp. rounding out the all-tech top five.

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Patrick Thomas

Patrick Thomas (@PatThomas1318) covers agriculture business for The Wall Street Journal. He writes about meatpacking companies, pesticide manufacturers, crop seed developers and the way American food is grown. He most recently covered business education and careers and before that, he wrote about corporate breaking news. A native of Omaha, Neb., Patrick graduated from Marquette University with a bachelor's degree in journalism.

Extra-condensed knowledge

Lessons learned, WSJ

Golden Knowledge (GK) juice

  • Microsoft’s overall score has increased more than any other company’s since Drucker researchers began ranking the best-managed companies in 2017, The increase in its innovation score over that period also is the biggest of any company. Chief Executive Satya Nadella has pushed the company to develop its cloud-computing business since taking over in 2014, a sector that has thrived the past few years.
  • “I think what’s impressive about Microsoft is what Satya Nadella has done under his watch,” says Willy Shih, a professor of management at Harvard Business School. “His willingness to let go of the old and move to the new and move to cloud-first, that was a key decision. A lot of organizations have trouble letting go.”
  • “I think we were in the right place at the right time,” says Chris Capossela, Microsoft’s chief marketing officer, explaining the company’s strength during the pandemic. “Our reinvention to the cloud has been a huge part of our success.”
  • Ranking Overview
    • The Management Top 250 includes the top U.S. companies from a universe of 846 publicly traded companies that were included in a Drucker Institute study. Red flags in the table indicate a score that is in the bottom 25% for those 846 companies.
    • To be included in the study universe, companies were a part of the Dow Jones U.S. Total Stock Market Index or the S&P Composite 1500 Index (or both), and met at least one of these criteria: had stock that was a component of the S&P 500 index, had a stock-market capitalization of $10 billion when snapshots were taken for the Drucker study on June 30, 2021, or had at least $3 billion in annual revenue as of March 31, 2021. All data collected by the Drucker Institute was the most current available as of June 30, 2021.

Condensed knowledge

Learned lessons, WSJ 

Golden Knowledge (GK) juice

  • Google parent Alphabet Inc. fell eight spots from a year ago to No. 13 this year, in part because of a 17-point decline in its employee engagement and development score, as well as smaller declines in innovation and social responsibility. A group of Google employees formed a union during the pandemic, the Alphabet Workers Union, to organize workers and give them the ability to speak out about the company. This October, In an interview at The Wall Street Journal’s Tech Live conference, Alphabet CEO Sundar Pichai said employee activism pushes companies to be more accountable. Google didn’t comment for this article.
  • Warning signs
    • While every company has flaws, the Management Top 250 ranking aims to point out firms that are particularly good at balancing a wide range of what are often competing management priorities. For instance, the 34 metrics used to determine the rankings include employee pay compared with industry averages, patent applications and three-year average total shareholder return.
    • The researchers also use a “red flag” system to highlight companies with particularly weak scores in one or more dimension of Drucker’s scorecard. The red flags serve as a warning that a company—even one that scores highly in every other aspect of the ranking—needs to address an area of weakness before it has a broader effect on its business.
    • Facebook’s parent company, Meta Platforms Inc., earned a red flag this year for its weak customer-satisfaction score. Meta fell 19 spots in the overall ranking this year, to No. 31 from No. 12 last year, with its disproportionately low customer-satisfaction score coming amid continuing criticism of Facebook’s alleged harm to some users and the company’s handling of misinformation, among other issues. The Drucker researchers say Meta’s overall statistical profile bears a resemblance to those of big tobacco firms: high marks for financial strength but low scores for customer satisfaction.

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  • [genioux fact deduced or extracted from WSJ]
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