Friday, March 31, 2023

g-f(2)1031 THE BIG PICTURE OF THE DIGITAL AGE (3/31/2023), MIT SMR, How Northwestern Mutual Embraces AI






ULTRA-condensed knowledge

"g-f" fishing of golden knowledge (GK) of the fabulous treasure of the digital age, The New World, The "Positive Disruption: AI Revolution" has accelerated, Generative AI


"genioux fact": "genioux facts" asked Bard and Bing Chat "How Northwestern Mutual Embraces AI" and they gave a different but very well founded answer.


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Lessons learned, OPPORTUNITY, MIT SMR


🎯Outstanding Golden Knowledge (GK) Container



genioux, MIT SMR Fact: At Northwestern Mutual, financial strength, trust, and client service will continue to be core values. AI might be able to help it thrive, and it intends to explore the countless possibilities.

Current MIT SMR Fact: Like seemingly everyone else these days, CDO Don Vu is intrigued by generative AI’s potential. He and his colleagues are closely monitoring the emerging technology to see how it might impact Northwestern Mutual’s business. One area of experimentation is how AI might be able to help advisers get needed information or assist any employee by summarizing training and other internal materials based on a prompt or search query.

MIT SMR Fact: Northwestern Mutual has been on a journey to be more client-centric and to enhance its overall customer experience. To that end, Northwestern Mutual has focused on artificial intelligence and data science.

MIT SMR Fact: In 2018, the company teamed with Milwaukee-based Marquette University and the University of Wisconsin-Milwaukee to create the Northwestern Mutual Data Science Institute.

MIT SMR Fact: This partnership advances academic data science and technology learning while propelling innovation for Northwestern Mutual in key areas, including underwriting and AI-driven business automation.

MIT SMR Fact: It contributes to the formation of a technology ecosystem and advances its home base of southeastern Wisconsin as a national hub for technology, research, and talent development while creating an organic pipeline of tech talent in the area.

MIT SMR Fact: Further cementing Northwestern Mutual’s commitment to AI and data science was the creation of a centralized data organization led by chief data officer (CDO) Don Vu, who previously led data and analytics at both MLB Advanced Media and WeWork. Since Vu’s arrival in 2020, Northwestern Mutual has made progress growing its data department and implementing an enterprise data and analytics strategy that aligns closely with its goals as a major financial services organization.



"genioux fact" condensed as an image



Extra-condensed knowledge


Extra condensed knowledge complements ultra condensed knowledge.

"genioux facts" asked Bard "How Northwestern Mutual Embraces AI".

BARD answer


Northwestern Mutual has been embracing AI in a number of ways, including:

  • Automating the underwriting process. Northwestern Mutual uses AI to automate the underwriting process for life insurance policies. This has resulted in a significant reduction in the time it takes to issue a policy, from about four weeks or longer to just three days.
  • Understanding customer sentiment. Northwestern Mutual uses AI to understand customer sentiment through social media and other channels. This helps the company to identify potential problems and opportunities, and to better understand what customers want.
  • Call center forecasting. Northwestern Mutual uses AI to forecast call center volumes. This helps the company to staff its call centers more effectively and to provide better customer service.
  • Fraud detection. Northwestern Mutual uses AI to detect fraud in its insurance claims. This helps the company to protect its customers and to reduce costs.
  • Predicting clients' propensity scores for its products. Northwestern Mutual uses AI to predict which clients are most likely to purchase its products. This helps the company to target its marketing efforts more effectively.
Northwestern Mutual's CEO, John Schlifske, has said that the company is "embracing the AI change" and that AI is "driving growth" for the company. He has also said that AI is "faster, more effective and leads to better outcomes."

Northwestern Mutual is not the only company that is embracing AI. In fact, many companies are using AI to improve their operations and to better serve their customers. AI is a powerful tool that can be used to solve a variety of problems, and it is likely that we will see even more companies embracing AI in the years to come.



"genioux facts" asked Bing Chat "How Northwestern Mutual Embraces AI".

Bing Chat answer


Northwestern Mutual has focused on artificial intelligence and data science 1. In 2018, Northwestern Mutual teamed with Marquette University and the University of Wisconsin-Milwaukee to create the Northwestern Mutual Data Science Institute 1. The company has invested in Pythonic AI, an AI startup in the medical records space 2. Northwestern Mutual is also investing up to $85,000 in a startup that’s developing an artificial intelligence-based platform for extracting data from electronic medical records 3.

Lauren, a spokesperson for Northwestern Mutual said that "Northwestern Mutual’s adoption of AI and machine learning has been accelerated to better serve our clients in order to enhance the customer experience and deliver better business outcomes” 4.



Condensed knowledge



The condensed knowledge complements the extra and ultra condensed knowledge.



Foundational Fact: "genioux facts", the online program on "MASTERING THE BIG PICTURE OF THE DIGITAL AGE”, builds The Golden Knowledge Path (GKPath) digital freeway to accelerate everyone's success in the digital age. “GKPath” is the free highway where there is no speed limit to grow. GkPath is paved with blocks of golden knowledge (GK). 

genioux Research Fact: g-f(2)1024 geniouxfacts, THE BIG PICTURE OF THE DIGITAL AGE: The Key Findings of Our Research (03/26/2023)

genioux Fundamental Knowledge Fact: g-f(2)256 The Big Picture of the Digital Age (5/2/2021), geniouxfacts, The fundamental knowledge mini-pyramid for traveling on the "GKPath" highway.

genioux Fundamental Knowledge Fact: g-f(2)151 The Big Picture of the Digital Transformation, 3/1/2021, geniouxfacts, How To Succeed At Business Digital Transformation.

genioux Fundamental Knowledge Fact: g-f(2)153 The Big Picture of Business Artificial Intelligence (3/3/2021) in a Single “g-f KBP” Chart

genioux Fundamental Knowledge Fact: g-f(2)74 THE BIG PICTURE OF THE DIGITAL AGE: Rapid change, incertitude and disruption, in a hypercompetitive environment

genioux Fundamental Knowledge Fact: g-f(2)174  THE BIG PICTURE OF THE DIGITAL AGE (3/20/2021), geniouxfacts, Executive guide of golden knowledge to fire up your unlimited growth.



References




ABOUT THE AUTHORS


Thomas H. Davenport


Thomas H. Davenport (@tdav) is the President’s Distinguished Professor of Information Technology and Management at Babson College, a visiting professor at Oxford University’s Säid School of Business, a fellow of the MIT Initiative on the Digital Economy, and a senior adviser to Deloitte’s AI and Analytics practice. 

Extracted from Wikipedia

Thomas Hayes "Tom" Davenport, Jr. (born October 17, 1954) is an American academic and author specializing in analytics, business process innovation, knowledge management, and artificial intelligence. He is currently the President’s Distinguished Professor in Information Technology and Management at Babson College, a Fellow of the MIT Initiative on the Digital Economy, Co-founder of the International Institute for Analytics, and a Senior Advisor to Deloitte Analytics.

Davenport has written, coauthored, or edited twenty books, including the first books on analytical competition, business process reengineering and achieving value from enterprise systems, and the best seller, Working Knowledge (with Larry Prusak) (Davenport & Prusak 2000), on knowledge management. He has written more than one hundred articles for such publications as Harvard Business Review, MIT Sloan Management Review, California Management Review, the Financial Times, and many other publications. Davenport has also been a columnist for The Wall Street Journal, CIO, InformationWeek, and Forbes magazines.



Randy Bean


Randy Bean (@randybeannvp) is an industry thought leader, author, and CEO of NewVantage Partners, a strategic advisory and management consulting firm that he founded in 2001. He is the author of the new book Fail Fast, Learn Faster: Lessons in Data-Driven Leadership in an Age of Disruption, Big Data, and AI (Wiley, 2021).



Complementary Knowledge


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Some relevant characteristics of this "genioux fact"

  • BOMBSHELL KNOWLEDGE
  • Category 2: The Big Picture of the Digital Age
  • [genioux fact deduced or extracted from MIT SMR]
  • This is a “genioux fact fast solution.”
  • Tag Opportunities to those travelling at high speed on GKPath
  • Type of essential knowledge of this “genioux fact”: Essential Analyzed Knowledge (EAK).
  • Type of validity of the "genioux fact". 

    • Inherited from sources + Supported by the knowledge of one or more experts.



References


“genioux facts”: The online programme on "MASTERING THE BIG PICTURE OF THE DIGITAL AGE”, g-f(2)1031, Fernando Machuca, March 31, 2023, Genioux.com Corporation.


ABOUT THE AUTHORS


PhD with awarded honors in computer science in France

Fernando is the director of "genioux facts". He is the entrepreneur, researcher and professor who has a disruptive proposal in The Digital Age to improve the world and reduce poverty + ignorance + violence. A critical piece of the solution puzzle is "genioux facts". The Innovation Value of "genioux facts" is exceptional for individuals, companies and any kind of organization.




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