g-f(2)1818 Unveiling the Wizardry: How Capital One Crafts Magical Experiences with Gen AI

 

genioux Fact post by Fernando Machuca and ChatGPT

Introduction:

In the captivating episode of the MIT Sloan Management Review's podcast, "Me, Myself, and AI," we delve into the fascinating realm of AI with none other than Prem Natarajan, the Chief Scientist and Head of Enterprise AI at Capital One. Natarajan's journey, steeped in language diversity and technical prowess, unveils the magical transformations AI is bringing to customer experiences.

genioux GK Nugget:

"Generative AI, a technological marvel, is shaping up as a co-worker, responding to prompts and exhibiting behaviors beyond explicit training, marking an inflection point in AI's historical progression." — Fernando Machuca and ChatGPT

genioux Foundational Fact:

The synergy of product innovation, science, and engineering is essential in navigating the challenges of generative AI. For Capital One, a tech-forward enterprise, integrating AI, particularly generative models, propels them into a historical inflection point.

10 genioux Facts from the Podcast:

1. The evolution of AI has witnessed key inflection points, each contributing to the commoditization of previously groundbreaking technologies.
2. The current AI inflection point involves generative AI, particularly transformers, revolutionizing the developer experience.
3. Prem's diverse background, shaped in a multilingual community, fuelled his early interest in language, a foundational element for his AI journey.
4. Capital One's commitment to being tech-forward places it at the forefront of harnessing AI, machine learning, and transformative tools.
5. The fraud platform at Capital One exemplifies a multidisciplinary approach, where product vision, scientific insight, and engineering prowess converge.
6. The transformative power of AI lies in its potential to democratize access to services, impacting the entire social spectrum positively.
7. Prem envisions AI enhancing our lives by providing seamless, anticipatory experiences, contributing to continuous improvement.
8. The unique challenge with generative AI lies in instructing it effectively to produce desired outcomes, demanding responsible and thoughtful application.
9. The magical possibilities of AI include summarizing extensive papers, differentiating between multiple documents, and minimizing friction in various tasks.
10. Prem wishes AI could elevate his singing abilities, reflecting the human desire to enhance personal skills through technology.

REFERENCE

The GK Container

Sam Ransbotham and Shervin Khodabandeh, Making Magic With Gen AI: Capital One’s Prem Natarajan,  MIT Sloan Management Review, ME, MYSELF, AND AI podcast, EPISODE 807, December 5, 2023.

Me, Myself, and AI" podcast

"Me, Myself, and AI" is a podcast on artificial intelligence in business, co-hosted by Sam Ransbotham from Boston College and Shervin Khodabandeh from BCG¹². The podcast seeks to understand why only 10% of companies succeed with AI¹²³. 

In each episode, the hosts talk to leaders who have achieved significant wins with AI in their companies, aiming to learn from their experiences¹²³. The podcast covers a wide range of industries and applications of AI, from manufacturing and driver experience in the automotive industry², to the use of AI in public sector and its impact on citizens worldwide².

The podcast is available on all major platforms and new episodes are released regularly¹. It's a valuable resource for anyone interested in understanding the practical applications of AI in business and the strategies that lead to success¹²³.

Source: Conversation with Bing, 10/24/2023

(1) Me, Myself, and AI - MIT Sloan Management Review. https://sloanreview.mit.edu/audio-series/me-myself-and-ai/.

(2) ‎Me, Myself, and AI on Apple Podcasts. https://podcasts.apple.com/us/podcast/me-myself-and-ai/id1533115958.

(3) Get Podcast Updates on Me, Myself, and AI - MIT Sloan Management Review. https://sloanreview.mit.edu/podcast-mitsmr-bcg-me-myself-and-ai/.

ABOUT THE HOSTS

Sam Ransbotham

Sam Ransbotham is a Professor of Analytics at the Boston College, Carroll School of Management¹²³. He earned a bachelor’s degree in chemical engineering, an MBA, and a PhD, all from the Georgia Institute of Technology¹²³. He teaches “Machine Learning and Artificial Intelligence” and “Analytics in Practice”¹²³.

In addition to his teaching role, Sam serves as a Senior Editor at Information Systems Research, an Associate Editor at Management Science, and an Academic Contributing Editor at the MIT Sloan Management Review¹. He co-hosts the “Me, Myself, and AI” podcast, which is available on all major platforms¹².

During the academic year 2022-2023, he is a visiting scholar at Harvard Business School². He has been recognized for his analytics-based research in security with an NSF CAREER Award from the National Science Foundation¹. He was also honored with an INFORMS ISS Sandy Slaughter Early Career Award¹.

Before earning his doctorate, Sam was the founder and principal of a software company with a globally diverse client list¹. His research interests include IT security, artificial intelligence, and the strategic use of IT¹.

Source: Conversation with Bing, 10/24/2023

(1) Sam Ransbotham - Carroll School of Management - Boston College. https://www.bc.edu/bc-web/schools/carroll-school/faculty-research/faculty-directory/sam-ransbotham.html.

(2) Sam Ransbotham. https://www.samransbotham.com/.

(3) Sam Ransbotham - Faculty & Research - Harvard Business School. https://www.hbs.edu/faculty/Pages/profile.aspx?facId=657597&view=featured-work.

Shervin Khodabandeh

Shervin Khodabandeh is a Senior Partner and Managing Director at Boston Consulting Group (BCG), and the co-leader of BCG GAMMA, BCG's AI practice, in North America¹². He has nearly 20 years of experience in driving business impact from AI and digital analytics¹. He has worked with premier brands across the globe in consumer, retail, financial services, travel, energy, and healthcare¹².

Shervin is an expert in organization-wide analytics transformation. He has helped numerous companies devise their analytics strategy, drive growth and margin through analytics solutions, and build strong internal teams and capabilities¹. Prior to joining BCG, Shervin helped co-found a pure play big data analytics firm, Opera Solutions, where he was the global head of consulting¹².

He holds a PhD in Chemical Engineering from the California Institute of Technology¹. He has two patents for engineering inventions and has published multiple articles². Shervin is also a TED speaker and co-hosts the "Me, Myself, and AI" podcast².

Source: Conversation with Bing, 10/24/2023

(1) Shervin Khodabandeh - Boston Consulting Group. https://www.bcg.com/about/people/experts/shervin-khodabandeh.

(2) Shervin Khodabandeh | Speaker | TED. https://www.ted.com/speakers/shervin_khodabandeh?ref=resnovae.io.

(3) Shervin Khodabandeh - Muck Rack. https://muckrack.com/shervin-khodabandeh.

(4) Learning From and With AI: Duolingo’s Zan Gilani. https://sloanreview.mit.edu/audio/learning-from-and-with-ai-duolingos-zan-gilani/.

Conclusion:

As we wrap up this insightful podcast journey with Prem Natarajan, the essence of AI's magic lies not just in its technical prowess but in its potential to enhance human experiences, democratize access, and transcend conventional boundaries. The evolving landscape of AI, as revealed in this conversation, promises a future where technology seamlessly integrates into our lives, making the extraordinary feel ordinary.

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Categorization

This genioux Fact post is classified as Bombshell Knowledge which means: The game-changer that reshapes your perspective, leaving you exclaiming, "Wow, I had no idea!"

Type: Bombshell Knowledge, Free Speech

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References

“genioux facts”: The online program on "MASTERING THE BIG PICTURE OF THE DIGITAL AGE”, g-f(2)1818, Fernando Machuca and ChatGPT, January 3, 2024, Genioux.com Corporation.

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