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genioux Fact post by Fernando Machuca and Copilot
Introduction:
The context is a Harvard Business Review case study titled “How Aggressively Should a Bank Pursue AI?” The case study revolves around a pivotal decision faced by Siti Rahman, the CEO of Malaysia-based NVF Bank, about whether to transform the traditional bank into an AI-first institution.
genioux GK Nugget:
"The essence of the case study is the strategic dilemma faced by banks in the digital age: whether to aggressively pursue AI transformation at the risk of losing the human touch and facing potential resistance, or to adopt a more cautious, incremental approach to innovation." — Fernando Machuca and Copilot, April 8, 2024
genioux Foundational Fact:
Siti Rahman, the CEO of Malaysia-based NVF Bank, faces a pivotal decision. Her head of AI innovation, a recent recruit from Google, proposes a bold plan that requires a substantial investment but aims to transform the traditional bank into an AI-first institution, substantially reducing head count and the number of branches. However, the bank’s CFO worries they are chasing the next hype cycle and cautions against valuing efficiency above all else. Siti must weigh the bank’s mixed history with AI, the resistance to losing the human touch in banking services, and the risks of falling behind in technology against the need for a prudent, incremental approach to innovation.
The 10 most relevant genioux Facts:
- The case study is titled "How Aggressively Should a Bank Pursue AI?".
- The case study is published in the Harvard Business Review.
- The main character is Siti Rahman, the CEO of Malaysia-based NVF Bank.
- Siti’s head of AI innovation is a recent recruit from Google.
- The head of AI innovation proposes a bold plan to transform the bank into an AI-first institution.
- The plan requires a substantial investment and aims to reduce head count and the number of branches.
- The bank’s CFO is concerned about chasing the next hype cycle and values efficiency.
- Siti must consider the bank’s mixed history with AI, the resistance to losing the human touch in banking services, and the risks of falling behind in technology.
- Siti must weigh these factors against the need for a prudent, incremental approach to innovation.
- Two experts, Noemie Ellezam-Danielo, the chief digital and AI strategy at Société Générale, and Sastry Durvasula, the chief information and client services officer at TIAA, offer advice.
Conclusion:
The case study “How Aggressively Should a Bank Pursue AI?” presents a complex decision-making scenario faced by many banks in the digital age. It underscores the strategic dilemma of whether to aggressively pursue AI transformation or adopt a more cautious, incremental approach to innovation. The decision involves considering various factors, including the bank’s history with AI, the resistance to losing the human touch in banking services, and the risks of falling behind in technology. The case study provides valuable insights into the challenges and opportunities of AI adoption in the banking sector.
REFERENCE
The g-f GK Article
Classical Summary:
The HBR article "Case Study: How Aggressively Should a Bank Pursue AI?" revolves around a pivotal decision faced by Siti Rahman, the CEO of Malaysia-based NVF Bank¹. Her head of AI innovation, a recent recruit from Google, proposes a bold plan that requires a substantial investment¹. The plan aims to transform the traditional bank into an AI-first institution, substantially reducing head count and the number of branches¹.
However, the bank's CFO is concerned that they are chasing the next hype cycle and cautions against valuing efficiency above all else¹. Siti must weigh the bank’s mixed history with AI, the resistance to losing the human touch in banking services, and the risks of falling behind in technology against the need for a prudent, incremental approach to innovation¹.
The case study invites advice from two experts: Noemie Ellezam-Danielo, the chief digital and AI strategy at Société Générale, and Sastry Durvasula, the chief information and client services officer at TIAA¹.
Source: Conversation with Bing, 4/9/2024
(1) Case Study: How Aggressively Should a Bank Pursue AI?. https://hbr.org/2024/05/case-study-how-aggressively-should-a-bank-pursue-ai.
(2) HBR Summary - SPOTLIGHT E R H A P S N O I S SU E attracts ... - Studocu. https://www.studocu.com/sg/document/national-university-of-singapore/legal-environment-of-business/hbr-summary/89997213.
(3) HBR podcast review.docx | bartleby. https://www.bartleby.com/docs/information-systems/6684046.
Thomas H. Davenport
Thomas H. Davenport, born on October 17, 1954, is an American academic and author specializing in analytics, business process innovation, knowledge management, and artificial intelligence¹. He is currently the President’s Distinguished Professor in Information Technology and Management at Babson College¹. He is also a Fellow of the MIT Initiative on the Digital Economy, Co-founder of the International Institute for Analytics, and a Senior Advisor to Deloitte Analytics¹.
Davenport has written, coauthored, or edited twenty books, including the first books on analytical competition, business process reengineering and achieving value from enterprise systems, and the best seller, Working Knowledge (with Larry Prusak), on knowledge management¹. He has written more than one hundred articles for such publications as Harvard Business Review, MIT Sloan Management Review, California Management Review, the Financial Times, and many other publications¹.
In 2003, Davenport was named one of the world’s 'Top 25 Consultants' by Consulting magazine, and in 2005 was named one of the world’s top three analysts of business and technology by readers of Optimize magazine¹. In 2012 he was named one of the world's "Top 50 Business School Professors" by Poets and Quants and Fortune Magazine¹.
Source: Conversation with Bing, 4/9/2024
(1) Thomas H. Davenport - Wikipedia. https://en.wikipedia.org/wiki/Thomas_H._Davenport.
(2) Analytics 3.0 - Harvard Business Review. https://hbr.org/2013/12/analytics-30.
(3) Beyond Automation - Harvard Business Review. https://hbr.org/2015/06/beyond-automation.
(4) Keep Up with Your Quants - Harvard Business Review. https://hbr.org/2013/07/keep-up-with-your-quants.
George Westerman
George Westerman is a Senior Lecturer at the MIT Sloan School of Management and Founder of the Global Opportunity Initiative⁴. He is a world-recognized thought leader in leading transformation and competitive advantage through technological innovation³. Westerman works at the intersection of executive leadership and digital innovation, providing valuable insights to leaders in all industries³.
With nearly 20 years of experience at the MIT Sloan School of Management, Westerman is known for his practical vision and futurist's eye⁵. He continually studies the transformations that new and emerging technologies enable in organizations⁵. His work bridges the fields of executive leadership and technology strategy⁴.
Westerman has contributed significantly to the field of digital innovation. He proposed the first law of digital innovation, which states that technology changes quickly, but organizations change much more slowly². This law emphasizes that digital transformation is more of a leadership challenge than a technical one².
His articles and books have been cited by numerous publications and he has been recognized for his contributions to the field². Before his academic career, Westerman worked at Hollywood studios Lionsgate and Paramount Pictures⁵.
Source: Conversation with Bing, 4/9/2024
(1) George F Westerman | MIT Sloan. https://mitsloan.mit.edu/faculty/directory/george-f-westerman.
(2) George Westerman | Professional Education. https://professional.mit.edu/programs/faculty-profiles/george-westerman.
(3) George Westerman - Technology Strategist - Stern Strategy Group. https://sternstrategy.com/speakers/george-westerman/.
(4) The First Law of Digital Innovation | George Westerman. https://sloanreview.mit.edu/article/the-first-law-of-digital-innovation/.
(5) An Executive Summary: Leading Digital by George Westerman, Didier .... https://www.thedigitaltransformationpeople.com/channels/the-case-for-digital-transformation/leading-digital-a-summary/.
(6) undefined. https://bing.com/search?q=.
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