Tuesday, October 17, 2023

g-f(2)1466 Bridging the Gap: Empowering Employees in the Age of Generative AI


genioux Fact post by Fernando MachucaChatGPT and Bing Chatbot

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Introduction (By Fernando):

Entering the fast-paced and ever-changing digital realm of the g-f New World demands a guiding light, and that light is the golden knowledge (GK) that illuminates the path toward unlocking humanity's limitless potential [g-f(2)1 - g-f(2)1465]. Throughout this genioux Fact post, I leverage the remarkable capabilities of ChatGPT and Bing Chatbot as GK extractors, each offering their distinct perspectives in various sections of the post.

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In a world dominated by the rapid evolution of technology, the arrival of generative AI, driven by large language models (LLMs) like ChatGPT and Bard, raises a pressing question for leaders: How can they manage their employees' performance when the capabilities at their fingertips are in a constant state of flux and unpredictability? As digital tools are used in unforeseen ways, the challenge becomes increasingly complex.

The nature of generative AI compounds this challenge. ChatGPT, for instance, reached a staggering 100 million users merely two months after its launch, surpassing the adoption rates of tech giants like Instagram and Facebook. The rapid dissemination of technology leaves users with limited time to learn from one another. Moreover, unlike most digital tools, AI-enabled systems are designed to autonomously evolve with each exposure to new data. Therefore, employees are not merely adapting to a new technology but are constantly learning and relearning how to leverage it effectively.

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Paul Leonardi's research project involving 10 knowledge-intensive companies at the forefront of AI usage has yielded the STEP framework—a powerful solution for managing employees amidst the transformative wave of AI. STEP comprises four interconnected activities designed to harness the potential of employee-facing AI, ensuring it plays a positive and productive role in organizations. These activities include task segmentation, job role transitions, continuous education on AI capabilities, and performance evaluations aligned with evolving roles.

genioux GK Nugget:

"Empower your employees to actively embrace AI-driven change, and you'll unlock their potential to create new value for your organization. The AI-powered future is rapidly approaching—leaders should champion this transformation by nurturing a culture of adaptation and continuous learning." — Paul Leonardi refined by Fernando and ChatGPT

genioux Foundational Fact:

In the face of continuous technological evolution, generative AI emerges as both a challenge and an opportunity for organizations. The STEP framework provides leaders with a strategic guide to ensure generative AI empowers their employees, rather than overwhelming them. This transformative approach enables the development of a dynamic, learning-centric culture, helping employees to unlock their full potential in an ever-changing AI-powered world.

10 Genioux Facts:

Lighthouse of the Big Picture of the Digital

  1. Generative AI Unleashed: Generative AI, embodied by language models like ChatGPT, introduces a revolutionary shift in technology adoption, challenging leaders to find new ways of managing performance.
  2. The Rapid Rise of ChatGPT: ChatGPT's swift ascent to 100 million users in a mere two months sets a precedent for the rapid diffusion of generative AI.
  3. The Challenge of Autonomous Learning: Unlike traditional digital tools, AI systems continuously evolve as they learn from new data, demanding that users keep pace with these changes.
  4. The STEP Framework: The STEP framework, developed through a three-year research project, empowers leaders to guide their teams through the shifting sands of AI.
  5. Task Segmentation: Employees categorize tasks into AI automation, AI augmentation, and tasks AI shouldn't handle, offering a strategic approach to AI integration.
  6. Transitioning Roles: The framework emphasizes the significance of reshaping roles, ensuring employees' time is allocated more efficiently.
  7. Continuous Learning: Employees need to acquire, refresh, and update their AI-related skills regularly, emphasizing the importance of lifelong learning.
  8. Performance Reimagined: Traditional performance evaluations must evolve to align with changing roles and expectations, focusing on adapting to AI rather than static objectives.
  9. A Culture of Learning: Successful AI adoption thrives in organizations that cultivate a culture of learning, exploration, and trust in employees' judgment.
  10. Leadership in the Age of AI: Effective leaders must develop a digital mindset and encourage employees to adapt to evolving technologies while also reimagining their roles.

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As organizations strive to navigate the dynamic landscape of AI, the STEP framework emerges as a beacon of hope. It empowers employees to be the driving force behind AI's success within their organizations. The rapid evolution of technology is no longer a force to be feared, but a powerful tool that, when harnessed correctly, can elevate performance and create new opportunities. The lessons learned from early adopters of the STEP framework illuminate the path forward, where technology and humans collaborate in harmony, shaping the future of work.

This article reinforces the idea that, in the age of AI, leaders should prioritize the empowerment of their employees and the cultivation of a culture of lifelong learning. The successful integration of AI is not merely a technological transition but a transformation of how organizations function and how employees engage with evolving tools.

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The GK article

Paul Leonardi

Paul Leonardi is the Duca Family Professor of Technology Management at the University of California, Santa Barbara¹²³. He holds appointments in the Department of Technology Management and the Department of Communication². His research, teaching, and consulting focus on helping companies to create and share knowledge more effectively¹². He is interested in how implementing new technologies and harnessing the power of informal social networks can help companies take advantage of their knowledge assets to create innovative products and services². He is an expert on digital transformation². Over the past decade, he has consulted regularly with companies on issues of digital transformation and organizational change².

Source: Conversation with Bing, 10/17/2023

(1) Paul Leonardi - Wikipedia. https://en.wikipedia.org/wiki/Paul_Leonardi.

(2) Paul Leonardi | Technology Management at UCSB. https://tmp.ucsb.edu/people/paul-leonardi.

(3) Paul Leonardi Biography | Booking Info for Speaking Engagements. https://www.allamericanspeakers.com/celebritytalentbios/Paul+Leonardi/439469.

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Searching for: "Helping Employees Succeed with Generative AI." summary

The article "Helping Employees Succeed with Generative AI" discusses the challenges and opportunities presented by the adoption of generative AI in the workplace¹. 

Generative AI, which includes tools like ChatGPT and Bard, has the potential to revolutionize productivity and efficiency. However, its capabilities are constantly changing, and the effects of these changes can be unpredictable¹. This presents a unique challenge for managing employees and their performance¹.

To address this, the author proposes a framework—STEP—that consists of four interrelated activities¹³:

1. Segmenting tasks for either AI automation or AI augmentation¹³.

2. Transitioning tasks across work roles¹³.

3. Educating workers to take advantage of AI’s evolving capabilities¹³.

4. Evaluating performance to reflect employees’ learning and the help they give others¹³.

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This framework aims to help businesses navigate the complexities of integrating generative AI into their workflows and ensure that employees can succeed in an environment where digital tools are designed to change continuously¹.

Source: Conversation with Bing, 10/17/2023

(1) Helping Employees Succeed with Generative AI - Harvard Business Review. https://hbr.org/2023/11/helping-employees-succeed-with-generative-ai.

(2) Helping Employees Succeed with Generative AI - Harvard Business Review. https://bing.com/search?q=%22Helping+Employees+Succeed+with+Generative+AI.%22+summary.

(3) Keep Your AI Projects on Track - Harvard Business Review. https://hbr.org/2023/11/keep-your-ai-projects-on-track.

Type: Bombshell Knowledge, Free Speech

g-f(2)1466: The Juice of Golden Knowledge

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genioux facts”: The online program on "MASTERING THE BIG PICTURE OF THE DIGITAL AGE”, g-f(2)1466, 
Fernando MachucaChatGPT and Bing ChatbotOctober 17, 2023, Genioux.com Corporation.

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