g-f(2)2953 Navigating the AI Landscape: Expert Insights on Responsible AI Disclosures

 

genioux Fact post by Fernando Machuca and Gemini

Introduction:

The article "Artificial Intelligence Disclosures Are Key to Customer Trust" from MIT Sloan Management Review explores the growing importance of transparency in AI usage. It emphasizes the need for companies to disclose their use of AI in products and services, highlighting the benefits of fostering trust, accountability, and ethical AI development.

genioux GK Nugget:

"Transparency in AI usage is paramount for building and maintaining customer trust, promoting ethical AI practices, and fostering societal confidence in this rapidly evolving technology." — Fernando Machuca and Gemini, September 27, 2024

genioux Foundational Fact:

The majority of AI experts advocate for mandatory disclosures about AI usage in products and services. Such disclosures enhance transparency, enable informed decision-making, and hold companies accountable for ethical AI development and deployment.

The 10 most relevant genioux Facts:

1. Overwhelming Support for Disclosures: 84% of AI experts favor mandatory disclosures about AI usage in products and services.
2. Transparency as a Foundation: Disclosures promote transparency, which is crucial for building trust and ensuring ethical AI practices.
3. Ethical Obligation: Companies have an ethical responsibility to be transparent about their AI usage, enabling customers to make informed decisions.
4. Informed Decision-Making: Disclosures empower users to understand the risks associated with AI and make informed choices about its use.
5. Building Trust and Confidence: Transparency fosters trust among customers, investors, and employees, contributing to societal confidence in AI.
6. Challenges in Implementation: Defining AI, protecting intellectual property, and creating user-friendly disclosures pose challenges.
7. Disclosures in Specific Contexts: Disclosures are particularly important when customers interact with AI or when AI is used in consequential decisions.
8. Data-Related Disclosures: Companies should disclose how they use and protect customer data collected by AI applications.
9. Core RAI Principles: Disclosures should align with responsible AI principles, promoting transparency and accountability.
10. Going Beyond Legal Requirements: Companies should strive to exceed legal requirements and establish clear internal policies for AI disclosures.

Conclusion:

Transparency and clear communication about AI usage are crucial for building trust, promoting ethical AI practices, and ensuring the responsible development and deployment of this transformative technology. Companies should prioritize clear, user-friendly disclosures and go beyond legal requirements to foster a culture of transparency and accountability.

REFERENCES

The g-f GK Context

Elizabeth M. Renieris, David Kiron, and Steven Mills, Artificial Intelligence Disclosures Are Key to Customer Trust, MIT Sloan Management Review, September 24, 2024.

ABOUT THE PANEL

MIT Sloan Management Review and Boston Consulting Group assembled an international panel of more than 20 industry practitioners, academics, researchers, and policymakers to share their views on core issues about responsible AI. Over five months, we will ask the panelists to answer a question about responsible AI and briefly explain their response. Readers can see all panelist responses and comments in the panel at the bottom of each article and continue the discussion in AI for Leaders, a LinkedIn community designed to foster conversation among like-minded technology experts and leaders.

ABOUT THE AUTHORS

Elizabeth M. Renieris is guest editor for the MIT Sloan Management Review Responsible AI Big Idea program, a senior research associate at Oxford’s Institute for Ethics in AI, a senior fellow at the Centre for International Governance Innovation, and author of Beyond Data: Reclaiming Human Rights at the Dawn of the Metaverse (MIT Press, 2023). 

David Kiron is an editorial director at MIT Sloan Management Review and coauthor of the book Workforce Ecosystems: Reaching Strategic Goals With People, Partners, and Technology (MIT Press, 2023). 

Steven Mills is a managing director and partner at Boston Consulting Group, where he serves as the chief AI ethics officer.

Classical Summary of the Article:

The article "Artificial Intelligence Disclosures Are Key to Customer Trust" highlights the necessity of transparency in the use of AI within products and services. It underscores that the majority of AI experts advocate for mandatory disclosures, recognizing the value of transparency in fostering trust, enabling informed decision-making, and promoting ethical AI development.

The piece details how such disclosures not only serve to empower consumers, enabling them to understand and assess the risks associated with AI but also contribute to a broader societal confidence in this transformative technology.

The article delves into the challenges associated with implementing effective disclosures, such as defining AI, safeguarding intellectual property, and ensuring user-friendly communication. It also underscores the importance of context-specific disclosures, particularly when AI interacts directly with customers or is employed in decision-making processes with significant consequences.

Additionally, the article addresses the need for data-related disclosures, advocating for transparency regarding the collection, use, and protection of customer data by AI applications. It emphasizes that disclosures should go beyond legal requirements, aligning with responsible AI principles and promoting accountability.

In sum, the article provides a compelling argument for the adoption of transparent AI practices. It calls for companies to embrace clear, user-friendly disclosures, prioritize ethical considerations, and actively work towards fostering trust and confidence in the field of AI.

Elizabeth M. Renieris

Elizabeth M. Renieris is a prominent figure in the field of technology ethics and data governance. She is currently a Senior Research Associate at the Institute for Ethics in AI at Oxford University¹. Elizabeth is also the Founding Director of the Notre Dame-IBM Technology Ethics Lab, where she oversees projects aimed at promoting human values in technology².

Elizabeth's expertise spans across privacy, AI, machine learning, blockchain, and digital identity. She is the founder and CEO of HACKYLAWYER, a consultancy focused on law and policy engineering³. Additionally, she serves as a Technology & Human Rights Fellow at the Carr Center for Human Rights Policy at the Harvard Kennedy School³.

As a guest editor for the MIT Sloan Management Review Responsible AI Big Idea program, Elizabeth contributes her extensive knowledge on the ethical implications of emerging technologies. She is also an internationally renowned privacy expert and author, with her latest book titled "Beyond Data: Reclaiming Human Rights at the Dawn of the Metaverse"⁵.

Elizabeth's work is dedicated to ensuring that technology serves humanity ethically and responsibly.

¹: [MIT Press](https://mitpress.mit.edu/author/elizabeth-m-renieris-36371/)

²: [Center for Comparative Studies in Race & Ethnicity](https://ccsre.stanford.edu/people/elizabeth-m-renieris)

³: [Berkman Klein Center](https://cyber.harvard.edu/people/elizabeth-renieris)

⁵: [Centre for International Governance Innovation](https://www.cigionline.org/people/elizabeth-m-renieris/)

Source: Conversation with Copilot, 9/27/2024

(1) Elizabeth M. Renieris - MIT Press. https://mitpress.mit.edu/author/elizabeth-m-renieris-36371/.

(2) Elizabeth M. Renieris | Center for Comparative Studies in Race & Ethnicity. https://ccsre.stanford.edu/people/elizabeth-m-renieris.

(3) Elizabeth Renieris - Berkman Klein Center. https://cyber.harvard.edu/people/elizabeth-renieris.

(4) Elizabeth M. Renieris - Centre for International Governance Innovation. https://www.cigionline.org/people/elizabeth-m-renieris/.

(5) About Elizabeth. https://hackylawyer.com/.

David Kiron

David Kiron is the Editorial Director at MIT Sloan Management Review, where he oversees the publication's research and content strategy¹. With a strong background in research and academia, David has previously served as a senior researcher at Harvard Business School and a research associate at the Global Development and Environment Institute at Tufts University¹.

David's work focuses on the intersection of business strategy, technology, and innovation. He has contributed to numerous publications and research projects that explore how organizations can leverage digital transformation to drive growth and competitiveness². His expertise in these areas has made him a respected thought leader in the field.

In addition to his editorial role, David is actively involved in shaping the discourse around digital transformation and its impact on business and society. His insights and leadership continue to influence the way organizations approach strategic decision-making in the digital age².

¹: [MIT Sloan Management Review](https://sloanreview.mit.edu/david-kiron/)

²: [MIT Sloan](https://mitsloan.mit.edu/staff/directory/david-kiron)

Source: Conversation with Copilot, 9/27/2024

(1) David Kiron - MIT Sloan Management Review. https://sloanreview.mit.edu/david-kiron/.

(2) David Kiron - MIT Sloan. https://mitsloan.mit.edu/staff/directory/david-kiron.

(3) ‪David Kiron‬ - ‪Google Scholar‬. https://scholar.google.com/citations?user=0f3vRPUAAAAJ.

Steven Mills

Steven Mills is a distinguished Managing Director and Partner at Boston Consulting Group (BCG). He serves as the Global Chief AI Ethics Officer and is a key member of the BCG Center for Digital Government⁷⁸. In his role, Steven leads initiatives focused on artificial intelligence in the public sector and is responsible for developing and implementing BCG's internal Responsible AI program⁷⁸.

Steven's expertise spans across various sectors, including health, finance, aerospace, social impact, technology, and defense⁷. He has been instrumental in guiding both private and public sector clients through complex digital transformations and strategic planning⁷.

As a thought leader in AI ethics, Steven contributes to shaping the discourse around responsible AI practices and ensuring that technology is used ethically and responsibly⁹. His work has made a significant impact on how organizations approach AI and digital governance.

⁷: [Boston Consulting Group](https://www.bcg.com/about/people/experts/steven-mills)

⁸: [Center for a New American Security](https://www.cnas.org/people/steven-mills)

⁹: [World Economic Forum](https://www.weforum.org/agenda/authors/steven-mills/)

Source: Conversation with Copilot, 9/27/2024

(1) Steven Mills - Boston Consulting Group. https://www.bcg.com/about/people/experts/steven-mills.

(2) Steven Mills | Center for a New American Security (en-US) - CNAS. https://www.cnas.org/people/steven-mills.

(3) Steven Mills - Agenda Contributor | World Economic Forum. https://www.weforum.org/agenda/authors/steven-mills/.

(4) Steve Mills (juggler) - Wikipedia. https://bing.com/search?q=Steven+Mills+biography.

(5) Steve Mills (juggler) - Wikipedia. https://en.wikipedia.org/wiki/Steve_Mills_%28juggler%29.

(6) Steve Mills (vaudeville) - Wikipedia. https://en.wikipedia.org/wiki/Steve_Mills_%28vaudeville%29.

(7) Steve Mills (footballer) - Wikipedia. https://en.wikipedia.org/wiki/Steve_Mills_%28footballer%29.

(8) Biography Photorealist Steve Mills. https://stevemillsart.com/biography/.

(9) Mills, Steve - Encyclopedia.com. https://www.encyclopedia.com/education/news-wires-white-papers-and-books/mills-steve.

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