Wednesday, November 15, 2023

g-f(2)1594: Empowering Independence - Microsoft's Collaboration with Be My Eyes and ChatGPT-4

 

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genioux Fact post by Fernando Machuca and ChatGPT


"genioux Wisdom Unveiled (gWU): Unpacking Knowledge with ChatGPT" Series

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genioux Foundational Fact:


Microsoft, in collaboration with Be My Eyes, is revolutionizing customer service for visually impaired users. The integration of OpenAI's ChatGPT-4 in Be My Eyes' digital visual assistant, Be My AI, empowers visually impaired Microsoft users to independently resolve technical issues and perform tasks without the need for human assistance.


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genioux GK Nugget:


Be My AI utilizes OpenAI's GPT-4 vision model to generate detailed descriptions of photos taken by users, providing instructions for tasks like setting up a new computer or reading product labels. This AI tool, tested on Microsoft users, demonstrated remarkable efficiency, resolving inquiries in an average of four minutes—less than half the time of human agents.


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genioux Insight:


Key features and benefits of Be My AI include:


  • Efficiency: The tool demonstrated an average inquiry resolution time of four minutes, significantly reducing the need for lengthy customer service interactions.
  • Independence: Visually impaired users can perform tasks like updating software and resolving technical issues without relying on a call center agent.
  • Adoption: Only 10 percent of users opted to talk to a human customer service representative after interacting with the AI tool, showcasing its effectiveness and user trust.


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genioux Outlook:


Microsoft's collaboration with Be My Eyes and the integration of ChatGPT-4 in Be My AI represent a significant stride toward making products more accessible. As AI tools continue to advance, the landscape of customer service for individuals with disabilities is evolving, offering faster, more efficient, and independent solutions.


GK Article:


Sheena Vasani, Be My Eyes AI offers GPT-4-powered support for blind Microsoft customers, The Verge, November 15, 2023.


Sheena Vasani


Sheena Vasani is a writer at The Verge. When she's not blogging or downing coffee, she is a passionate mental health activist and creator.



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References


“genioux facts”: The online program on "MASTERING THE BIG PICTURE OF THE DIGITAL AGE”, g-f(2)1594, Empowering Independence - Microsoft's Collaboration with Be My Eyes and ChatGPT-4, Fernando Machuca and ChatGPT, November 15, 2023, Genioux.com Corporation.


genioux facts”: The online program on "MASTERING THE BIG PICTURE OF THE DIGITAL AGE”, g-f(2)1593Unlocking Productivity: A Dive into AI Tools with ChatGPTFernando Machuca and ChatGPT,  November 15, 2023, Genioux.com Corporation.


genioux facts”: The online program on "MASTERING THE BIG PICTURE OF THE DIGITAL AGE”, g-f(2)1592, genioux Wisdom Unveiled (gWU): Unpacking Knowledge with ChatGPTFernando Machuca and ChatGPT,  November 15, 2023, Genioux.com Corporation.


g-f(2)1592 genioux Wisdom Unveiled (gWU): Unpacking Knowledge with ChatGPT


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