Thursday, December 10, 2020

g-f(2)32 Latest Golden Knowledge Containers at strategy+business, 10/12/2020


VIRAL KNOWLEDGE: The “genioux facts” knowledge news




Extra-condensed knowledge

  • How to deliver great customer experience at scaleDutta Satadip
    • Forrester predicts at least 80 percent of the B2B sales cycle will happen in digital settings moving forward. 
    • And according to eMarketer, “buy online, pick up in store” sales in the U.S. are expected to reach US$58.5 billion this year — a 60 percent increase over 2019.
  • Best Business Books 2020: ManagementTheodore Kinni
    • In the year’s best business book on management, Tiny Habits, Stanford University researcher B.J. Fogg shows how to change your behavior and help others change theirs, too — an essential skill at a time when we are all being called upon to develop new habits. 


Genioux knowledge fact condensed as an image.


The “genioux facts” Knowledge Big Picture (g-f KBP) chart


Condensed knowledge 

  1. How to deliver great customer experience at scaleDutta Satadip, December 7, 2020, strategy+business. Unable to continue in-person interactions, many companies looked for new ways to meet their customers (and identify new customers) online. 
    • Forrester predicts at least 80 percent of the B2B sales cycle will happen in digital settings moving forward. 
    • And according to eMarketer, “buy online, pick up in store” sales in the U.S. are expected to reach US$58.5 billion this year — a 60 percent increase over 2019.
  2. Best Business Books 2020: Management, Theodore Kinni, November 9, 2020, strategy+business
    • g-f(2)1 Trends in the Big Picture of the Digital Age.
      • In the year’s best business book on management, Tiny Habits, Stanford University researcher B.J. Fogg shows how to change your behavior and help others change theirs, too — an essential skill at a time when we are all being called upon to develop new habits. 
      • In Acting with Power, Deborah Gruenfeld, also at Stanford, explains how an unconventional view of power can enable you to support people in ways that far exceed the limits of your positional authority. 
      • And in You’re Not Listening, journalist Kate Murphy offers an uncommonly insightful exploration of how to actually meet the dictates of an exhortation we’ve all heard before: “Listen!”
  3. Lazy leaders and heroic managers, Elsbeth Johnson, December 10, 2020, strategy+businessStrategic transformation failures are often blamed on middle managers, but the real culprit is executives not delivering on three key issues. 
    • Given the high rate and frequency of change failure in organizations, can all of it be blamed on lazy managers freezing up their organizations? My latest research suggests there’s a different story — one in which the roles are reversed. When change efforts are failing, I lay the blame not on lazy managers but on lazy leaders. And by lazy, I don’t mean they’re not working at all, but rather that they aren’t doing the right work: the heavy lifting of thinking and decision-making that lays the groundwork for a successful change that the managers under them can then deliver.
  4. Get ready for the post-cookie world, Vicki Huff Eckert, December 2, 2020, strategy+business. A vision of the future: A more omni omnichannel. 
    • The end of third-party cookies won’t leave a vacuum for advertisers. Platform companies large and small are working on new technologies and business models to support digital advertising that’s more sensitive to privacy concerns.
  5. Building for the futureSamantha Marshall, December 9, 2020, strategy+businessThe challenges Deryl McKissack has faced as the founder of a minority-owned business have instilled an ingenuity and resilience that cascade through her company’s culture, and that have been critical in addressing the evolving needs of businesses and individuals for the physical spaces they inhabit.
  6. Why employee surveys, like political polls, are misleadingJason Korman, December 1, 2020, strategy+businessThe systems our society uses to measure how people feel simply aren’t, at some level, working. That includes the surveys organizations use to try to gauge the sentiment of their workforces.
    • There are several reasons for this. Some of them echo the problems that plague political polls. The sample could be unrepresentative. 
    • Putting less stake in the kind of data businesses have been counting on for years may feel chaotic. But that’s what it takes to move forward, change our paradigms, and get a clearer sense of how our workforces — just like our voters — are really feeling.
  7. Running a global hospitality business in a pandemicDeborah Unger and Nicolas Mayer, November 25, 2020, strategy+businessDillip Rajakarier, group CEO of Minor International, on why strong cash management, weekly planning, and a focus on local markets have been key to managing through crisis.
    • Minor International is a hospitality industry powerhouse. Based in Bangkok, Minor operates more than 530 hotels in 56 countries, with a large presence in Asia (where it operates chains across the region, including the Anantara luxury hotel brand), Europe (where it runs the NH chain of hotels), and Africa. The company also owns brands in the well-being and lifestyle sectors and runs 2,300 restaurants. 
  8. Reconsidering servant leadershipAdam Bryant, November 18, 2020, strategy+businessA half-century ago, it was a fresh idea. But the phrase has lost its relevance and impact. 
    • What descriptor should we replace servant leadership with? 
    • The phrase servant leadership has a nice aspirational ring to it, but selfless and self-centered are more practical and useful terms for assessing leaders and how their teams perceive them.
      • Selfless leaders recognize that their responsibility is to lift the performance of their team, which in turn will likely lead to more promotions if they are successful. Getting the best out of people is simply a matter of where leaders put their focus.
  9. Use social design to help your distributed team self-organize, Eric J. McNulty, November 23, 2020, strategy+business
    • g-f(2)18 A human-centric, bottom-up approach: Use social design to help your distributed team self-organize
      • Employees at all levels of an organization matter. We need to realign our organizations to make them more human-centric, responsive, and resilient. 
        • Ultimately, no matter how brilliantly planned, any organizational change is more likely to succeed if it has the enthusiastic support of those who must carry it out. 
        • Rather than planning an organization and then populating it with people, start with the people and then help them design a system in which everyone can thrive.
  10. COVID fatigue is real, but don’t let it disrupt your recovery plans, Melanie Butler and Kristin Rivera, November 19, 2020, strategy+business
    • COVID fatigue is real, but the news of the vaccines is hopeful, even if the virus is not going away immediately. 
    • There are invaluable lessons for leaders to learn and internalize now, because they will help you prepare for whatever disruptions come next.

Category 2: The Big Picture of the Digital Era

[genioux fact extracted from strategy+business]


Authors of the genioux fact

Fernando Machuca


References


  1. How to deliver great customer experience at scale, Dutta Satadip, December 7, 2020, strategy+business.
  2. Best Business Books 2020: ManagementTheodore Kinni, November 9, 2020, strategy+business.
  3. Get ready for the post-cookie worldVicki Huff Eckert, December 2, 2020, strategy+business.
  4. Building for the future, Samantha Marshall, December 9, 2020, strategy+business.
  5. Why employee surveys, like political polls, are misleading, Jason Korman, December 1, 2020, strategy+business.
  6. Running a global hospitality business in a pandemic, Deborah Unger and Nicolas Mayer, November 25, 2020, strategy+business.
  7. Reconsidering servant leadership, Adam Bryant, November 18, 2020, strategy+business.
  8. Use social design to help your distributed team self-organizeEric J. McNulty, November 23, 2020, strategy+business.
  9. COVID fatigue is real, but don’t let it disrupt your recovery plansMelanie Butler and Kristin Rivera, November 19, 2020, strategy+business.

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